5 Easy ways to Attract and Retain Customers

1. Do things that set you Apart

For any company to flourish in the market, it should have unique products or services to maintain its identity among its competitors. Do things that are new and innovative for the market and customers will be attracted to you. Your products and service should be able to make customers flock to you rather than going to your competitors.

By things, I mean, innovative products with features, better quality, competitive pricing, faster response and delivery, highly reliable products and prompt actions are taken on demand of the customers. Do not follow the rat race or the customary marketing of products that will not make any new achievements in the market.

2. Give Attention to all inquiries

When potential customers contact you, it is your responsibility to hear their requirements and demands they need. The customer seeks attention and wants to be heard. Prompt response and polite replies will make the customer more inclined towards you. With this leverage, you can approach the customer and transform this new lead into a loyal customer. Make a note of all the promises and deals that you make with the new customer to strengthen the bond between you and the customer.

With the helpful tools like the Elate CRM, you can systematically keep a record of all the customers that contacted you, leads that were generated by the sales teams, customer details along with the products that they were interested in and the products that they have purchased from you.

3. Regular Follow-Ups

After sending quotations and invoices to all the inquiries, it is needful to do regular follow-ups for the same. Once you send the quotation, the client will expect you to contact them to close the deal. They will also anticipate making negotiations with the price or add complementary products or services with the purchase. Contacting the client needs to be done within a few days or they will lose patience and move on with other deals provided by your competitors.

After sending quotations and invoices to all the inquiries, it is needful to do regular follow-ups for the same. Once you send the quotation, the client will expect you to contact them to close the deal. They will also anticipate making negotiations with the price or add complementary products or services with the purchase. Contacting the client needs to be done within a few days or they will lose patience and move on with other deals provided by your competitors.

Elate CRM Software helps you regularly do the follow-ups by assigning each client to a sales executive and remind them to contact the clients along with the details of their queries and their past interactions data.

4. Keep all your clients happy

According to the recent research conducted in the market, every year an average business loses about 28% of its customers because the business was negligent to take follow-ups and feedback from the customers. This leads to the shrinking customer base and needs for hunting now customers that require more resources.

A satisfied customer is a great asset to the company while a dissatisfied customer can cause damage to its reputation. It takes lesser efforts to sell products to your existing customer than selling products to new clients. To maintain healthy relations with the customers, it is essential to use smart tools and software to maintain systematic records of all your customers.

Small businesses and start-ups need to be in good terms with the newly acquired customers and maintain good relations with them. It is said that a loyal customer has the potential to refer your company to 3 other new customers in the market. Word of mouth is the best advertising means by which the organization gets recognition in the market.

5. Stay Updated

You will need to constantly update yourself with the market and do the needful research associated with it. This will ensure that you stay ahead in the game and stay with the trends in the market and cater to all the new demands that the market require.

You also need to use updated tools for customer management, sales, product management, inventory management and so on. Use of traditional tools and outdated sheets won’t help you progress in the market. Latest tools will help you progress as they use the latest resources and harness artificial intelligence to prepare smart graphs and tools to predict future trends and market.

References:https://www.penieltech.com/blog/5-easy-ways-to-attract-and-retain-customers-elate-crm-software/

CRM DEALER | CRM SOFTWARE | CRM DUBAI | CRM UAE - PENIEL

Customer Relationship Management (CRM) Software is the ultimate solution to boost your sales figures while helping you keep track of your customers and provide constant support when needed. Companies use the CRM software to manage and analyze customer interactions with the company and get reports that will reflect the reasons for sales growth or decline. This will help you make better judgments and decisions for your company’s progress. CRM System are aimed to compile the potential customer’s basic information and requirements so that the company can provide the best products and services to them and eventually increase the customer base in your field. Keep a record of all your point of contacts, to observe which source of contact is the best choice and on which channel you need to invest more. These channels may be the Advertisement on primetime television, Google ads, digital marketing, direct mails, Company Websites and social media. CRM is very easy to learn and has a smooth User Interface. This CRM Software is designed to be the Best CRM in Dubai, Abu Dhabi and across UAE.

CRM Dubai, UAE - Elate CRM

The CRM Interface shows all vital statistics and graphs comprehensible at a single glance which will help your sales representatives and receptionist to perform their duties faster and meet their sales targets given to them. This CRM software will ensure that you can keep an organized records of all your customers and potential customers while reminding you to communicate with them via e-mails, calls, text messages and social media. This guarantees that you have a good customer relations, which in return will elevate your brand name and value. You can use CRM software for small business as well as a large scale business and it will help you build a satisfied customer base and help you take your profits to the next level. We are CRM Software dealer, providing CRM Solution Dubai, CRM Solution UAE, along with other management software solutions. As a CRM Solution provider company in Dubai, UAE, we provide additional support and services with annual maintenance checks for our customers.

Reference: https://www.penieltech.com/crm-software-uae-dubai.html

Benefits of an ERP to the Management

Highlight the benefits and equally the risks

There are benefits that come from implementing an ERP, but also lots of risks that come from avoiding one: Your staff is forced to spend extra time on routine administrative tasks, and there is the persistent problem of entering the wrong data. Plus, your competitors are likely using an ERP. Trying to get by without one puts you at a strategic disadvantage that only grows over time.

Show them the cost savings on a long term

Every ERP delivers a different ROI, but in almost all cases it’s substantial. The members of your upper management are obviously interested in cutting costs and maximizing revenue. ERP increases productivity while allowing staff to work more efficiently. In dozens of ways, that leads to more profit for the company. Stress that an ERP is an investment that quickly pays for itself. For example, in one ERP case study from cloud provider Kenandy, the solution directly led to a 45 percent reduction in IT costs, a substantial win for any organization.

Showcase streamlined processes

Upper management may not know how cumbersome your current accounting, financing, and inventory software is. Show them how much time is wasted on repetitive tasks, and then show them how those routines would change with an ERP in place. Emphasize that this is not a drastically new way of operating. It simply eliminates the least necessary and most time-consuming aspects of your workflow.

Focus on Consumers/Customers

Even though customers don’t work directly with an ERP, it has a big impact on the customer experience. With an ERP you are more likely to offer fair pricing, deliver a consistent product, and meet your shipping deadlines. Customers reward that kind of consistency by placing bigger orders more often. If you have a CRM, pairing it with an ERP is more or less a necessity.

Transparency should be praised

It can be hard for upper management to understand how the real-time data sharing enabled by an ERP improves the way staff approaches their responsibilities. Make the case that an ERP introduces a level of transparency that is conspicuously lacking right now. When everyone has instant access to the most relevant and accurate data, they can push projects forward to completion rather than waiting for updates to be shared. At its core, an ERP is a tool for more efficient collaboration.

Emphasize implementation

Executives can be gun-shy about a major new tech initiative out of fear that the implementation process will be expensive, drawn out, and plagued by problems. Address this fear head-on by describing the implementation process and how relatively quick and simple it can be. Upper management will be more willing to consider an ERP once they’re sure that the implementation will not be a major disruption.

Stress intangibles

When making your case you should have data to back up all of your assertions. However, don’t avoid stressing that an ERP provides many intangible and unpredictable benefits. Since it improves just about everything – productivity, efficiency, consistency, and collaboration – it puts your staff and your company in a position to be its best.

Getting your upper management to sign off on an ERP is a big step, but even more important is getting them to buy in. If they are genuinely enthusiastic about the project and its potential, they will be a lot more likely to authorize the necessary time and resources and commit to using the ERP to its fullest. It’s your job to show them that introducing an ERP isn’t just an improvement, it’s a revolution.

References: 

www.penieltech.com

Accounting Software in Dubai - Peniel Technology LLC

Peniel Technology LLC is the best solution provider for ERP, CRM, and HCM in UAE. We are the trustworthy suppliers of any kind of accounting software in Dubai, UAE, Bahrain, Sharjah, Abu Dhabi, and all other Middle East. Our main objective is to organize, strategize and implement solutions to your business of with Tally.ERP 9, Intuit QuickBooks, Sage 50 US, Sage 50 UK, Sage 100, Sage 300, Elate CRM, Elate HRMS, and Elate POS, etc. We are the exclusive distributor of HRMS and Custom developed software in UAE, Oman, and Bahrain.

Tallyerp9

Tally ERP 9:

THE WORLD’S FIRST CONCURRENT MULTI-LINGUAL BUSINESS ACCOUNTING & INVENTORY MANAGEMENT SOFTWARE

As your business grows and transcends state and international borders, you need a business accounting software tally erp9 with the support that will keep pace with your complex business demands, while simplifying growth. One that is, breathtakingly fast, amazingly powerful, immensely reliable and adapts to your business requirements easily… like the new Tally ERP 9. Powered by the breakthrough C: MuLATE (Concurrent Multi-lingual Accelerated Technology Engine), Tally ERP 9 is the result of a perfect fusion of the path-breaking Concurrent Multi-lingual Platform and Object Oriented Database Engine. Technology on which someday all business accounting solutions will be built. Powerful features and blazing speed combine with enhanced MIS, Multi-lingual and Data Synchronisation capabilities. to help empower businesses like yours. Tally ERP 9 Dealer in UAE. Tally.ERP 9 is the world’s fastest and most powerful concurrent Multi-lingual business Accounting and Inventory Management software. Tally.ERP 9, designed exclusively to meet the needs of small and medium businesses, is fully integrated.

Accounting Software QuickBooks:

QuickBooks

While there are different bookkeeping programming merchants, for instance, Peachtree or Tally, bits of knowledge exhibit QuickBooks speaks to 94 percent of all autonomous wander accounting programming bargains. With in excess of 4.3 million customers around the globe, QuickBooks is the business accounting programming to enable you to get dealt with save time and benefit and unravel what you do every day. QuickBooks in Dubai has been perceived as the most complete and easy to use cash related programming thing open. QuickBooks offers a broad extent of cash related programming programs that are expertly planned to meet each QuickBooks Financial Software accounting need of all the little, medium and far-reaching associations that depend on upon master programming game plans reliably. QuickBooks is moreover a magnificent response for private endeavors since they offer such an assortment of different versions to fit anyone’s needs. Despite whether you’re as of late start and need to endeavor their Simple Start frame or you’re a readied master that needs the impelled components of Premier, QuickBooks has a variation some individual at each level. Additionally, with their on the web and cross breed organizations, you can without quite a bit of an extend refresh or cut back to a substitute variant.QuickBooks Dubai is the most normally used free organization accounting and cash related organization programming far and wide. Unmistakable types of QuickBooks are available for Windows and for Macs, and QuickBooks is open as an electronic variation of QuickBooks UK. All types of QuickBooks allow customers to organize their reserve, track arrangements, and customer information and offer reports to managing the business and serving their customers. A couple of components, for instance, Inventory following, are limited to specific adjustments of QuickBooks or work differently in different interpretations of QuickBooks.

Sage CRM:

sage crm

Over 15,000 small and medium-sized companies across the globe use Sage CRM every day to accelerate sales, drive business productivity and make every customer interaction count. It is used by enterprising, growing companies seeking new ways to interact with customers, leverage the power of social media and take advantage of the latest mobile developments to further grow their business. When combined with sage ERP, Our customers enjoy better business insight, increased efficiencies and productivity, and gain a single, customer-centric view across their entire business. So whether you’re just starting out or have already grown to several hundred employees, Sage CRM can help accelerate your business success.

Sage 300 ERP:

sage 300 erp

Whether your business has one or several locations in the same city or across international borders, Sage 300 ERP helps you manage finances, operations, and inventory in multiple languages and currencies. With real-time, mobile access and visibility across your entire company to keep your business on track, We offer sage 300 ERP in Dubai, UAE

HRMS and Payroll Software:

hrms payroll software

HRMS & Payroll software availed by us is capable of assisting customers in all the basic and even complex business requirements based on the editions they choose. The software is extremely scalable and very flexible. Effectively manage different processes including employee tracking, applicant tracking, performance evaluations, benefits organization, payroll systems as well as time and attendance, etc.

https://www.penieltech.com/

Best Accounting Software in UAE - Peniel Technology LLC

Peniel Technology LLC is the best solution provider for ERP, CRM, and HCM in UAE. We are the trustworthy suppliers of any kind of accounting software in Dubai, UAE, Bahrain, Sharjah, Abu Dhabi, and all other Middle East. Our main objective is to organize, strategize and implement solutions to your business of with Tally.ERP 9, Intuit QuickBooks, Sage 50 US, Sage 50 UK, Sage 100, Sage 300, Elate CRM, Elate HRMS, and Elate POS, etc. We are the exclusive distributor of HRMS and Custom developed software in UAE, Oman, and Bahrain.

Tallyerp9

Tally ERP 9:

THE WORLD’S FIRST CONCURRENT MULTI-LINGUAL BUSINESS ACCOUNTING & INVENTORY MANAGEMENT SOFTWARE

As your business grows and transcends state and international borders, you need a business accounting software tally erp9 with the support that will keep pace with your complex business demands, while simplifying growth. One that is, breathtakingly fast, amazingly powerful, immensely reliable and adapts to your business requirements easily… like the new Tally ERP 9. Powered by the breakthrough C: MuLATE (Concurrent Multi-lingual Accelerated Technology Engine), Tally ERP 9 is the result of a perfect fusion of the path-breaking Concurrent Multi-lingual Platform and Object Oriented Database Engine. Technology on which someday all business accounting solutions will be built. Powerful features and blazing speed combine with enhanced MIS, Multi-lingual and Data Synchronisation capabilities. to help empower businesses like yours. Tally ERP 9 Dealer in UAE. Tally.ERP 9 is the world’s fastest and most powerful concurrent Multi-lingual business Accounting and Inventory Management software. Tally.ERP 9, designed exclusively to meet the needs of small and medium businesses, is fully integrated.

Accounting Software QuickBooks:

QuickBooks

While there are different bookkeeping programming merchants, for instance, Peachtree or Tally, bits of knowledge exhibit QuickBooks speaks to 94 percent of all autonomous wander accounting programming bargains. With in excess of 4.3 million customers around the globe, QuickBooks is the business accounting programming to enable you to get dealt with save time and benefit and unravel what you do every day. QuickBooks in Dubai has been perceived as the most complete and easy to use cash related programming thing open. QuickBooks offers a broad extent of cash related programming programs that are expertly planned to meet each QuickBooks Financial Software accounting need of all the little, medium and far-reaching associations that depend on upon master programming game plans reliably. QuickBooks is moreover a magnificent response for private endeavors since they offer such an assortment of different versions to fit anyone’s needs. Despite whether you’re as of late start and need to endeavor their Simple Start frame or you’re a readied master that needs the impelled components of Premier, QuickBooks has a variation some individual at each level. Additionally, with their on the web and cross breed organizations, you can without quite a bit of an extend refresh or cut back to a substitute variant.QuickBooks Dubai is the most normally used free organization accounting and cash related organization programming far and wide. Unmistakable types of QuickBooks are available for Windows and for Macs, and QuickBooks is open as an electronic variation of QuickBooks UK. All types of QuickBooks allow customers to organize their reserve, track arrangements, and customer information and offer reports to managing the business and serving their customers. A couple of components, for instance, Inventory following, are limited to specific adjustments of QuickBooks or work differently in different interpretations of QuickBooks.

Sage CRM:

sage crm

Over 15,000 small and medium-sized companies across the globe use Sage CRM every day to accelerate sales, drive business productivity and make every customer interaction count. It is used by enterprising, growing companies seeking new ways to interact with customers, leverage the power of social media and take advantage of the latest mobile developments to further grow their business. When combined with sage ERP, Our customers enjoy better business insight, increased efficiencies and productivity, and gain a single, customer-centric view across their entire business. So whether you’re just starting out or have already grown to several hundred employees, Sage CRM can help accelerate your business success.

Sage 300 ERP:

sage 300 erp

Whether your business has one or several locations in the same city or across international borders, Sage 300 ERP helps you manage finances, operations, and inventory in multiple languages and currencies. With real-time, mobile access and visibility across your entire company to keep your business on track, We offer sage 300 ERP in Dubai, UAE

HRMS and Payroll Software:

hrms payroll software

HRMS & Payroll software availed by us is capable of assisting customers in all the basic and even complex business requirements based on the editions they choose. The software is extremely scalable and very flexible. Effectively manage different processes including employee tracking, applicant tracking, performance evaluations, benefits organization, payroll systems as well as time and attendance, etc.

https://www.penieltech.com/