Tips to choose the right CRM consultant

 

What is CRM

Customer relationship management (CRM) is the process through which a company or other organization manages its contacts with customers, generally by analyzing huge quantities of data. CRM refers to the principles, methods, and standards that a company follows while dealing with its customers.

CRM system collect information from a variety of communication channels. Information such as a company’s website, phone, email, live chat, marketing materials, and, more recently, social media. They enable organizations to understand more about their target audiences. Additionally, to understand and meet customer demands, resulting in client retention and sales growth. CRM may be utilized with current, previous, or future customers. 

Now CRM consultants are in charge of offering clients operating services. They offer services such as custom development, application administration, and business process outsourcing. Also, provide the support environment for post-implementation “go-live” settings. Moreover, they work to shift project support from the project developers to the project support team. And additionally, assist in the maintenance of the client’s applications and essential technical infrastructure.

Types of CRM consultants

There are two main types of CRM system consultants.

Functional CRM consultants

CRM functional consultants are in charge of the CRM solution’s functional design. Throughout the various stages of CRM software deployment, they establish and gather functional and non-functional business requirements.

CRM system is analyzed by functional experts to ensure that they meet these business needs. They create, set up, and fine-tune system capabilities to fit the demands of the organization in CRM software. CRM functional consultants also record all implementation and setup of CRM software, assist the client with user acceptance testing, and create important user training for the CRM system.

Technical CRM consultant

CRM technical consultants are in charge of doing technical evaluations of the customer’s CRM system needs. They are active in technical talks with pre-sales and functional personnel.

CRM professionals can assist in the development, testing, and deployment of CRM software development. Furthermore, CRM advisers may not only consult with clients and assist them with technical concerns with respect to your CRM system, but they can also mentor junior members of your team.

Tips to choose the right CRM consultant

It is not easy to find a CRM software consultant. Collaboration with specialists is the most effective strategy to complete a successful corporate software project. They reduce risk and give deep insight. 

When manufacturers or distributors choose the incorrect advisors, it is typically due to insufficient investigation. When considering their possibilities, businesses should ask probing questions, review resumes, and look into both technical and industrial expertise in CRM system.

Expertise and experience

Since many businesses have jumped on the CRM software popularity bandwagon, the CRM consultancy market is congested.

Firms that have been around to see the growth of the CRM system has created practice’s and tips/tricks that can only emerge from years of in-depth expertise in a certain area. And having a consultant who has been around long enough to understand those subtleties and services can be essential. Because they can assist you in choosing the best CRM software.

Userfriendly

CRM software consultants will need to persuade companies of the new system’s excellent and clear usability.

If your system is difficult to use, the people who should profit from it will undermine it instead, retreating to spreadsheets and notepads and reducing your projected ROI every day. Loyal CRM system users who are thoroughly aware of the system’s functional capabilities, on the other hand, will continually maintain both data quality and operational efficiency in Elate CRM software.

Industry focus and adaptability

Understanding your industry is almost as vital for CRM consultants as expertise in the product in issue. Manufacturers require CRM software to tackle distinct problems from professional service providers. Your advisers must understand industry-specific challenges and requirements.

The method and process of implementation, as well as your company’s level of engagement, should take place on your terms. Consultants should focus on what they want rather than the other way around.

Quality and customization

Even within the same industry, each company is unique, and there is no one-size-fits-all approach. That is why your consulting professionals must be able to comprehend your specific requirements and translate them into your solution. If the consulting business has built its own CRM systems or can show you customized demos, this is a positive sign.

Low-cost proposals can be tempting; instead, look for indicators of excellent work. If you invest an extra today, it will most likely pay off in the long term.

Best CRM Solution Provider in Middle East

When selecting a CRM system consultant, it’s easy to ignore several key needs that have nothing to do with the apparent pricing, location, IT knowledge, and scalability. Here, we provide five factors that influence system acceptance in a business, determine its efficacy, and shape the overall success of a CRM software deployment.

Penieltech are a team of top CRM software resellers of Elate CRM but also knows how to design out-of-the-box systems to improve each client’s business operations. When you undertake a CRM project on your own, your company risks missing out on greater tools and possibly endangering your investment. Reputable software consultants like Elate Soft and Peniel Technologies in UAE understand better, which CRM systems and functionalities boost firm

Best Accounting Software Solutions used in Dubai, UAE

Accounting software plays an important factor in business growth and development. Hence it is very necessary to choose the right accounting software which will make your accounting easy for you and also show you the business trends and analysis. Accounting software should not be restricted to accounting work only, but it should be able to print vouchers, payment details, give business insights, generate reports that are customizable, should be able to give you good insights and progress of your business, and help you take better decisions in future. Here are the best accounting software used in UAE and preferred by many businesses and organizations across Dubai, Abu Dhabi, Sharjah, and other Emirates. These Accounting Software are VAT compliant which will help you to carry out transactions smoothly and helps you calculate the tax refunds and other expenditures wisely. Following are Best Accounting software Solutions used in Dubai UAE.

1. Intuit QuickBooks

Known for its easy User Experience and simple User Interface, QuickBooks is a powerful accounting software equipped with many features and functions to run your business smoothly. Quickbooks has 3 main versions. The UK, US, and Canada. Only the UK version supports VAT functionality while the US does not support VAT functionality. Hence the UK Version is the preferred version of QuickBooks in UAE.

Quickbooks has the following editions.
QuickBooks Pro.
Quickbooks Premier.
Quickbooks Enterprise.

Quickbooks Pro is the base edition that is suitable for all the basic accounting functionality used by a small business and start-ups. Some of the features include Inventory tracker, Sales tax tracker, Invoicing, Manage bills and other payables, Track Income, and Expenses.



Quickbooks Premier is the Industry level accounting software used by many industrial business and factories. This edition has the features and functions of the pro version and additional features like Units of Measurements, Flexible pricing for different customers, financial forecasting, Create backorders and a few other features.






QuickBooks Enterprise edition is only available in the US version and not available in the UK version. This edition is subscription-based software, where you have to pay monthly subscription fees to use the software.

There is also a Quickbooks Accountant edition which is useful and relevant only for Auditors and Chartered accountants.

If you are unable to decide which version suits your organization the best you can contact us and our expert technicians to guide you. You can always upgrade from the pro version to premier version and then to enterprise version as and when you want. So QuickBooks is Best Accounting software Solutions used in Dubai UAE.

2. Tally.ERP 9

This software has the power of a full-fledged ERP software and has many features packed into it. It comes in a standard package that contains all the features together. You can later enable and disable the features that you want. The tally comes in two versions.
Silver Edition (Single User)
Gold Edition (Multi-User)

Tally now comes with additional features like remote access and encryption technology. It is installed on your desktop or on your server for multiple access.

Tally covers all accounting activities of your company
Maintain Stock
VAT calculation
Prepare Financial Report
Cheque Management
Maintain an account of all Customer and supplier
Generating invoices
Payroll
Loan and advances

Tally User interface is very basic and fast to use. You can operate it with the help of a keyboard only and navigate around it easily. It has a drill-down feature that helps you analyze reports and know the growth of the business organization. This accounting software also has the VAT enabled the feature which is good for the UAE tax validation and refunds. So Tally ERP 9 is the Best Accounting Software Solutions used in Dubai UAE.

3. Sage:

Previously, Sage had products like Sage 50 US, Sage 50 UK, Peachtree, and other accounting software, but now they have discontinued these products. They have currently moved everything online and have changed the mode of payment to a subscription basis, where you have to pay annually. This product is very cost-efficient and gives you many features at the best prices in the market.

Reference: www.penieltech.com

5 Easy ways to Attract and Retain Customers

1. Do things that set you Apart

For any company to flourish in the market, it should have unique products or services to maintain its identity among its competitors. Do things that are new and innovative for the market and customers will be attracted to you. Your products and service should be able to make customers flock to you rather than going to your competitors.

By things, I mean, innovative products with features, better quality, competitive pricing, faster response and delivery, highly reliable products and prompt actions are taken on demand of the customers. Do not follow the rat race or the customary marketing of products that will not make any new achievements in the market.

2. Give Attention to all inquiries

When potential customers contact you, it is your responsibility to hear their requirements and demands they need. The customer seeks attention and wants to be heard. Prompt response and polite replies will make the customer more inclined towards you. With this leverage, you can approach the customer and transform this new lead into a loyal customer. Make a note of all the promises and deals that you make with the new customer to strengthen the bond between you and the customer.

With the helpful tools like the Elate CRM, you can systematically keep a record of all the customers that contacted you, leads that were generated by the sales teams, customer details along with the products that they were interested in and the products that they have purchased from you.

3. Regular Follow-Ups

After sending quotations and invoices to all the inquiries, it is needful to do regular follow-ups for the same. Once you send the quotation, the client will expect you to contact them to close the deal. They will also anticipate making negotiations with the price or add complementary products or services with the purchase. Contacting the client needs to be done within a few days or they will lose patience and move on with other deals provided by your competitors.

After sending quotations and invoices to all the inquiries, it is needful to do regular follow-ups for the same. Once you send the quotation, the client will expect you to contact them to close the deal. They will also anticipate making negotiations with the price or add complementary products or services with the purchase. Contacting the client needs to be done within a few days or they will lose patience and move on with other deals provided by your competitors.

Elate CRM Software helps you regularly do the follow-ups by assigning each client to a sales executive and remind them to contact the clients along with the details of their queries and their past interactions data.

4. Keep all your clients happy

According to the recent research conducted in the market, every year an average business loses about 28% of its customers because the business was negligent to take follow-ups and feedback from the customers. This leads to the shrinking customer base and needs for hunting now customers that require more resources.

A satisfied customer is a great asset to the company while a dissatisfied customer can cause damage to its reputation. It takes lesser efforts to sell products to your existing customer than selling products to new clients. To maintain healthy relations with the customers, it is essential to use smart tools and software to maintain systematic records of all your customers.

Small businesses and start-ups need to be in good terms with the newly acquired customers and maintain good relations with them. It is said that a loyal customer has the potential to refer your company to 3 other new customers in the market. Word of mouth is the best advertising means by which the organization gets recognition in the market.

5. Stay Updated

You will need to constantly update yourself with the market and do the needful research associated with it. This will ensure that you stay ahead in the game and stay with the trends in the market and cater to all the new demands that the market require.

You also need to use updated tools for customer management, sales, product management, inventory management and so on. Use of traditional tools and outdated sheets won’t help you progress in the market. Latest tools will help you progress as they use the latest resources and harness artificial intelligence to prepare smart graphs and tools to predict future trends and market.

References:https://www.penieltech.com/blog/5-easy-ways-to-attract-and-retain-customers-elate-crm-software/

Benefits of an ERP to the Management

Highlight the benefits and equally the risks

There are benefits that come from implementing an ERP, but also lots of risks that come from avoiding one: Your staff is forced to spend extra time on routine administrative tasks, and there is the persistent problem of entering the wrong data. Plus, your competitors are likely using an ERP. Trying to get by without one puts you at a strategic disadvantage that only grows over time.

Show them the cost savings on a long term

Every ERP delivers a different ROI, but in almost all cases it’s substantial. The members of your upper management are obviously interested in cutting costs and maximizing revenue. ERP increases productivity while allowing staff to work more efficiently. In dozens of ways, that leads to more profit for the company. Stress that an ERP is an investment that quickly pays for itself. For example, in one ERP case study from cloud provider Kenandy, the solution directly led to a 45 percent reduction in IT costs, a substantial win for any organization.

Showcase streamlined processes

Upper management may not know how cumbersome your current accounting, financing, and inventory software is. Show them how much time is wasted on repetitive tasks, and then show them how those routines would change with an ERP in place. Emphasize that this is not a drastically new way of operating. It simply eliminates the least necessary and most time-consuming aspects of your workflow.

Focus on Consumers/Customers

Even though customers don’t work directly with an ERP, it has a big impact on the customer experience. With an ERP you are more likely to offer fair pricing, deliver a consistent product, and meet your shipping deadlines. Customers reward that kind of consistency by placing bigger orders more often. If you have a CRM, pairing it with an ERP is more or less a necessity.

Transparency should be praised

It can be hard for upper management to understand how the real-time data sharing enabled by an ERP improves the way staff approaches their responsibilities. Make the case that an ERP introduces a level of transparency that is conspicuously lacking right now. When everyone has instant access to the most relevant and accurate data, they can push projects forward to completion rather than waiting for updates to be shared. At its core, an ERP is a tool for more efficient collaboration.

Emphasize implementation

Executives can be gun-shy about a major new tech initiative out of fear that the implementation process will be expensive, drawn out, and plagued by problems. Address this fear head-on by describing the implementation process and how relatively quick and simple it can be. Upper management will be more willing to consider an ERP once they’re sure that the implementation will not be a major disruption.

Stress intangibles

When making your case you should have data to back up all of your assertions. However, don’t avoid stressing that an ERP provides many intangible and unpredictable benefits. Since it improves just about everything – productivity, efficiency, consistency, and collaboration – it puts your staff and your company in a position to be its best.

Getting your upper management to sign off on an ERP is a big step, but even more important is getting them to buy in. If they are genuinely enthusiastic about the project and its potential, they will be a lot more likely to authorize the necessary time and resources and commit to using the ERP to its fullest. It’s your job to show them that introducing an ERP isn’t just an improvement, it’s a revolution.

References: 

www.penieltech.com