Why CRM is a perfect solution for B2B companies?

 

CRM

Customer relationship management (CRM) is the process through which a company or other organization manages its contacts with customers. Generally by analyzing huge quantities of data. CRM software gathers data from a range of communication methods. A company’s website, phone, email, live chat, marketing materials, and, more recently, social media are all examples of channels. lets check Why CRM is a perfect solution for B2B companies?

They enable organizations to understand more about their target audiences. Also how to best meet their demands, resulting in client retention and sales growth. CRM solution utilization with current, previous, or future customers; works anyway. CRM software refers to the principles, methods, and standards that a company follows while dealing with its customers.

Importance of CRM

Customer relationship management is important for the following reasons:

• Developing a relationship with old consumers implies that you won’t have to fight as hard to attract them back as you would with new visitors.
• Having a relationship with clients enhances the likelihood of making multiple purchases, so the majority of first-time purchasers are not confined to just that before dying.
• When you make your clients feel welcome even after they have made a purchase, they begin to feel devoted to your business.
• Customers will have something to relate to or look up to when they make repeated purchases since the brand image has already been developed before all of this happens.
• Become your friends when you develop a solid relationship and let them know they are appreciated.
• Customers feel obligated or glad to recommend your brand to others when you provide excellent customer service, and this is how your firm climbs to success and permanency.

CRM Solution for B2B

Customer relationships have been one of the most important components of a company throughout history. Customer interactions are important not just in this digital age. CRM solution’s significance is very prominent. CRM Software UAE is useful for a variety of purposes.

Improves Customer Satisfaction and Relationships

A genuinely efficient sales channel enables you to find potential clients who have requirements or desires that your company can address, as well as those who are interested in learning more about what you have to offer before making a purchase (i.e. leads).

You will also receive feedback from pleased consumers on how fast their queries were answered in CRM software and any problems they had when attempting to make a transaction.

Intelligence integration

Creating leads, particularly high-quality leads, was frequently analogous to the old techniques of alchemy used by savants and certain con artists centuries before the scientific method became the favored means of comprehending the universe.

Unlike intuitive inspirations, great sales personalities, and even the most skilled and dedicated rainmakers on a company’s sales staff, an integrated CRM system generates leads, valuable customer insights, and actionable business intelligence in a structured manner by utilizing real-world data that describes how customers and prospects behave. The information gathered includes what site visitors read, where they navigate, when they buy, and when they leave the site.

Top 10 CRM Software in UAE

B2B Transactions are made Easier

CRM is essential for B2B transactions. Since the volume of transactions is relatively big and the value per transaction is substantially greater. Though the number of ends users may not be as large as retail consumers, there is a need to monitor the purchasers given the sellers’ competitive business environment. Even if the number of purchasers is small at first, it is critical to keep a database of them. It is a requirement. This is the foundation for creating the greatest CRM software UAE modules.

Products Focused on the Customer

The CRM solution will include not just the basic purchase history. But also customer information, allowing you to track the purchase details and resources of the clients.

On analyzing data via CRM solution, knowledge of price category, brands, and items. Additionally, the data with the time of year or day the target clients prefer to shop, is got from CRM software UAE. And subsequently, you will be able to provide the right thing to the right people at the right time.

Improves Productivity 

Having a B2B CRM solution also improves sales team productivity. Since they no longer need to manually follow up with each potential client on their own. Instead, they have one centralized platform where all customer data is easily available.

Furthermore, they may spend more time dealing with a smaller number of prospects. Along with having the capacity to track client data such as their name, industry, and firm size. In order to know where your sales are coming from.

Improved business planning

Businesses have always made decisions based on data and insights. Regardless of whether data comes from doing the books or reading the papers.  However, organizations use the data and toolsets at their disposal directly. Which is tied to their potential to outperform the competition.

CRM solution soon becomes useful tools for corporate owners trying to strategize their next steps. Salespeople begin by taking notes from meetings and creating a thorough pipeline of what the market is wanting to buy. The next stage is to determine which prospects to pursue. The final stage is to use these insights from CRM solution to make delivery, resourcing, and business improvement choices.

Conclusion

CRM software for B2B has a variety of advantages. Firstly, CRM software aids in the storage of information in an easily retrievable database rather than randomly storing it. Many B2B organizations are still lagging behind in this area, owing to complacency. In fact, they only have a few clients to deal with. However, it is vital to remember these few consumers contribute to their total turnover. Also would definitely be quite significant in terms of volume and value. It is consequently critical to attentively and minutely track their purchasing behavior. Missing even little things might be quite expensive.

CRM software UAE will keep an orderly record of all your clients and future consumers. While also reminding you to contact them via e-mails, phone calls, text messages, and social media.  This ensures that you have an excellent client relationship, which will boost your brand’s name and worth. You may utilize Best CRM software UAE for small businesses as well as large-size organizations. It helps establish a pleased client base and increase earnings.

Top 10 Features of CRM Software

 

What is CRM?

Customer relationship management (CRM) software is the best way to increase sales while keeping track of clients and prospects.

With CRM, you’ll never miss a lead again and can always count on support when needed.

CRM enables organizations to establish client relationships, which encourages client retention.

Since customer loyalty and revenue are two factors that affect a company’s revenue, CRM is a management strategy that increases a company’s earnings.

Source: www.penieltech.com

Need for CRM software

Through dependable systems and processes, customer relationship management (CRM) software helps your company manage customer contacts, offer support, and preserve relationships.

It also connects organizational procedures from marketing, sales, and customer service by incorporating features and functionalities that may strategically support important projects across departments.

Let’s discuss the top benefits of CRM software

Automation to streamline the sales process

CRM software automates the sales processes and also enables users to standardize workflows and procedures related to sales, marketing, and customer service to enhance team cooperation.

Easy access to data

Systems for managing customer relationships have searchable databases that users can utilize to obtain client and prospect information while in meetings.

Additionally, the most recent consumer information is available from any access point thanks to some solutions that enable customers to sync data across different devices.

Business performance

Information that can be used to change customer as well as business behavior.

In order to develop customized dashboards and reports based on client data, certain CRM software manufacturers include analytics functionality.

These reports support managing marketing campaigns, revenue tracking, and also consumer segmentation.

Let’s have look at the Top 10 features of CRM Software

1. Sales Management

Elate CRM automates time-consuming routine sales, marketing, and also support tasks to free up more of your time to focus on your clients.

It also creates efficient processes to reduce human data entry, get rid of duplication, and accelerate the entire process.

Sales managers may enter leads, access the leads and turn them into opportunities, view all sales opportunities at once, or filter by sales stages, status, amount, and probability of close using Elate CRM.

For the leads, it can also generate bids and orders.

2. CRM Dashboards

The Customer Relationship Management (CRM) Dashboard will offer you a brief overview of all the significant sales statistics and metrics, goals to be met, and the productivity of all of your company’s sales leaders.

Your potential clients, current clients, and their orders will all be listed in detail in the overview widgets that are generated on the dashboard panel.

Dashboard includes

• Dashboard Widgets
• Widgets for new customers as well as support.
• Order Monitoring.
• widgets for leads
• Tracking and Reminders for Follow-Ups

3. Lead Management

CRM’s lead management feature collects all of your leads in one location to keep your pipeline clear and also deal-focused.

Effective communication and also nurturing are essential for converting leads into potential customers.

Elate CRM’s lead management tool provides adequate follow-up to move your leads through the sales pipeline from lead creation through scoring to conversion.

This allows you to keep track of every possible consumer and their pertinent data.

Based on their interest in your product or service, new leads generated by the sales as well as marketing teams may be elevated to opportunities.

Additionally, you may review each executive’s performance and obtain a report on how many leads they generate.

4. Opportunity Management

The marketing team’s produced leads can be qualified and advanced to the opportunity stage.

You may now screen out potential clients and the deals they are interested in.

Thus, the sales team is able to communicate with customers directly and provide them with product estimates.

Never lose track of any customers or clients who require your service or product thanks to automation in the sales team’s process.

You may increase your customer base and provide excellent customer service by allocating a person to each opportunity.

You can turn this possibility into a business proposal and keep track of all the necessary follow-ups.

5. Make a Better Proposal

Receive professionally designed, automatically generated business proposals and invoices that are ready to be sent to clients.

You may also quickly check various discounts and rates that are offered to various consumers.

Users can put the payment terms, expiration date, delivery terms, and other selling details here.

Users can additionally specify the transaction’s currency and VAT values.

You can avoid the hassle of creating a unique invoice for each customer by using our quotation and invoice generator to generate a ready-made pdf document.

We can create invoice and report templates with your company’s logo, colors, and also trademark signatures that may be customized to your business’s needs.

6. Automated follow-up

The automation and maintenance of the sales process flow is the primary purpose of CRM UAE.

The CRM UAE will remind you frequently or on the scheduled date after you receive the quotation to start the processes so that your sales representatives remember to follow up with your customers regularly.

Calls, emails, or meetings that serve as follow-ups can help you develop a report with your clients.

By automating these routine operations, your team may put their attention and effort toward more difficult jobs.

• Users can control the follow-ups for a certain proposal.
• Employees can be given follow-up or activities, and they will receive mail notifications.
• On task completion or closure, users have the option to close a specific follow-up.

7. Reports to Promote Sales

With this feature, the marketing coordinator and managers can check the reports and performance of each sales executive.

And assess how well they handled and converted each lead into an opportunity that resulted in a final sale.

You may quickly view a list of all your clients and the things they have bought from you.

Get a fast rundown of all the yearly trends in product sales.

To increase your earnings and market effectiveness, you need also to manage your expenses and the money the marketing team brings in.

8. Master Management

Only the manager as well as the admin have access to this feature.

With this, you can set up all of the products you offer, the amount of staff you have, and the login IDs and passwords for your salespeople.

Masters provide you with access to all of the essential features and modules of the CRM Abu Dhabi and assist you in configuring the specifics of your business.

Since ELATE CRM is a cloud-based solution, you may use it from anywhere and get rapid business information when you need it.

Find out about every expense incurred by the company and adjust production or services as necessary.

9. Security

You can limit access to your employees based on their position within the company for increased security.

To stop data leaks and security breaches, you can limit what various users can see in your CRM.

This keeps your clients’ data secure and enables you to monitor the activities of your personnel according to level.

Make the most of your company with adaptable CRM solutions.

With the help of Elate CRM, you can improve your sales, marketing, and customer service.

Modern Customer Relationship Management (CRM) Software is available from CRM Solutions – Business Management Software Dubai.

Additionally. the company may create unique customer experiences with the help of our CRM solution. It will support firms in developing meaningful connections.

10. Expense Management

By using this feature, you can keep track of all extra costs incurred by each employee separately, including travel costs, housing costs, and other allowances they receive for business-related activities.

also on your request, the software will provide a report detailing all previous expenditures made by the employee over the course of the entire year.

Does your E-Commerce store really need CRM support? What you need to know.

 Let’s discuss the eCommerce CRM

CRM systems are tools (such as software or add-ons) that aid in locating sales chances by utilizing crucial data about your target market.

E-commerce customer relationship management (CRM) software is used to handle communications between your business and past, current, and potential clients.

Keeping a positive relationship with your clients is essential if you manage an online store. After all, your clients will ultimately determine if you can stay in the market or not.

Data is obtained from anywhere. But you need a technology that makes it simple to get that information to use in regular communication.

It is a database that compiles and arranges all customer-related data in one location.

It enables you to transform unstructured data into logical information that can then be used for a variety of purposes.

Such as developing tailored marketing campaigns, enhancing customer support, and identifying future customers.

Centralized data

When you first start selling online, you could use a variety of platforms and methods for promotion.

You presumably also use a few marketing tools to be able to do this.

While making sales, each tool’s data about your customers and their orders are kept in separate silos.

You must move from platform to platform to gather data because there is no central repository for it.

The main advantage of employing a CRM platform for your eCommerce firm is the ability to store all of your necessary records in one location.

This is crucial as you develop your organization and diversify your client acquisition strategy.

Since effective CRM software allows you to synchronize all your data and information across various marketing and sales channels.

Every time you finish a data-driven job, you won’t need to update and sync the data manually.

An eCommerce CRM makes it possible to do anything from segmenting your client base to calculating the return on investment from each marketing.

And sales channel, getting insights for new product releases, enhancing customer service, and more.

Customize your marketing approach.

A recent study found that consumers will stick with a brand if they believe the messages they are receiving are relevant to their wants and expectations.

You can benefit your clients by, for instance, sending them emails where you include their names and suggest things based on their past purchases.

The ideal way to gather information about your customers and prior transactions is to integrate an eCommerce CRM system with your e-commerce platform.

A CRM will also reveal more information about how your consumers wish to be contacted about new offerings.

Furthermore, you require any further information on your customers when you begin designing your marketing approach.

For instance, you’ll need to learn more about the region, ideal price range, or demographics.

These data are all kept in CRM.           

As a result, you will have access to information around-the-clock, be able to tailor your marketing plan to various client demographics, and increase your response rate.

You can access all of your order and customer data in one location with an eCommerce CRM platform.

Customer support 

Even if you offer the best products, buyers won’t choose you if your customer service is subpar.

They’d prefer to buy from one of your rivals.

A positive customer experience stems from giving out proactive communication, such as order status updates, delivery delays, or even information that enables customers to use their buy more effectively.

You may centralize all of your support channel chats on one platform with the use of eCommerce CRM technology.

This makes it simpler for you to stay on top of ongoing discussions, both favorable and unfavorable, and to guarantee a quick reaction.

Furthermore, having quick access to a customer’s data, such as their purchase history and questions or complaints, can help you solve problems more quickly.

Recognize performance analytics

Even with the best products, offers, and discounts in your store, you risk missing out on possibilities and using up your resources.

If you don’t keep an eye on the results of your marketing, service, and support, and sales activities.

Using a CRM solution to deliver detailed statistics and graphs of significant data, such as website views, product page visitors, orders, customers, incoming customer inquiries, and much more, enables making better decisions and allocating resources.

Business Growth

Every business owner hopes to grow their company eventually.

It can be challenging to think about expansion when your plate is already full of other business endeavors and the collection and analysis of client data.

The time savings provided by Ecommerce CRM is among its most significant benefits.

You will always easily access useful information about your current and potential consumers.

This translates into higher production, which inevitably results in higher revenue.

Additionally, business expansion isn’t overly difficult to achieve when you allocate your resources wisely.

Ecommerce CRM improves your brand’s market position and assists you in keeping your commitments to customers.

Additionally, choosing which field you want to expand into and the actions you need to take to be successful will be quite simple.

If you are aware of exactly what your clients are expecting from you.

Why does Elate CRM Software be the best solution for business?

Statistics and Dashboard interface –

Your sales agents and receptionists will be able to complete their tasks more quickly and hit the sales targets set for them with the help of the CRM Interface.

Which presents all crucial statistics and dashboards in an easily understandable manner at a glance.

Records of clients –

Keep an organized record of all of your current and potential customers with the aid of this CRM software in Dubai.

Additionally, you encouraged me to contact them through social media, calls, messages, and emails.

Lead management –

The lead section has to be updated with all of the leads that the sales representatives have generated.

This allows you to keep track of every possible consumer and their pertinent data.

You can use this section to fill in information about interesting products.

The price they wish to pay, and the adjustments they require.

You can also assign the leads to the appropriate sales representatives or members of the support team for additional follow-up and discussion.

Opportunity management –

The marketing team’s produced leads can be qualified and advanced to the opportunity stage.

You are now eliminating potential customers and the deals they are considering.

Thus, the sales team can communicate with customers directly and provide them with product estimates.

Make a Better Proposal

Obtain automatically generated, expertly designed company proposals and invoices.

You may rapidly check the different prices and discounts that are provided to different customers.

Users can put the payment terms, expiration date, delivery terms, and other selling details here.

Users can additionally specify the transaction’s currency and VAT values etc.

The hassle of creating a distinctive invoice for each client is reduced by using our quotation and invoice generator to produce a ready-made pdf file that is emailed to the client immediately.

Invoice and report templates that feature your company’s logo, colors, and trademark signatures made by us and then tailored to your company’s requirements.

Customize software

Elate CRM is the customizable software we give you the option to customize the system and add custom fields.

Users can now more rapidly set up workflows and approvals, which are normally difficult processes, as needed.

Top 10 CRM Software in UAE for Small Business

 

As the technology has been updating, all types of businesses in the UAE are implementing CRM software. No matter whether the business is small or large. CRM has become the mandatory tool for every business for maintaining a healthy and productive customer relationship in the best way to ensure a bright future for the business.

Here are the Best CRM Software for 20-2021

There are many CRM Software available in UAE. But the challenge lies in picking the right CRM Software for managing their customer relations.

1. Elate CRM

ELATE CRM is the best CRM Software for small businesses. It is curated for small and growing businesses, is stress-free to set up, and has a simple layout with easy adaptability. Elate CRM software for small businesses offers many functionalities to step up your sales game. With ELATE CRM, you can exhibit a range of KPIs, charts, reports, and leader panels for better perception and trend analysis. It is tailored to access up-to-date customer data from anyplace and anytime within the business. It makes it easy to track communications over the telephone, email, or chat. It conveys relevant and engaging email marketing campaigns by automating sales tasks

• ZOHO

Zoho is a cloud-based software suite built for the hassle-free and easy running of small businesses. The customization provided by Zoho is very easy to manage and can be modified according to the specific need of a business. This software offers the best features like Multichannel content management and AI Voice Assistant for creating dashboards and forecasting business trends. It has easy integration to various third-party marketing tools. Zoho offers a varied range of pricing based on the type of business.

• HUBSPOT

Hubspot is one the best cost-effective CRM solutions for small businesses. It is easy to use and offers a wide range of CRM tools to manage the customer journey. Hubspot had a user-friendly interface where businesses can see their entire sales pipeline right on their dashboard and also customize their dashboards to view all of their contacts, sales activity, and performance metrics of users or teams. Hubspot has been integrated with more than 300 apps and also with popular tools like Salesforce, Shopify, and Microsoft Dynamics. Hubspot offers forever free plans with limited features and can be upgraded to a paid plan for more powerful features.

• PIPEDRIVE

Pipedrive is the best ease-to-use CRM Software for small businesses. Pipedrive is best known for its features like automated online transactions, customer prospecting, sales management, and Gmail power users. Its ability to completely customize the data fields and workflow gives tailor-made solutions to multiple problems faced in customer management. Pipedrive has different kinds of pricing modules suitable for all types of business growth plans. It has easy integration with Google apps, Trello, Zapper, and many more.

• FRESHSALES

Freshsales is an easy-to-use CRM Software providing a sales-oriented approach with all features focusing on maximizing leads to conversations. The software uses AI-powered lead scoring to prioritize the leads that are more likely to convert. Businesses can set up their own custom workflow automation, get actionable insights into conversations, track events, and use the 360-degree customer view to see all the most important information from a single screen.

• DRIP

Drip is one the leading e-commerce CRM Software, termed to be the best revenue engine for small businesses. Drip offers easy list segmentation, conversion tracking, content customization, purchase intent marketing. The software is designed to increase the bottom line of the business and help to generate leads and turn them into lifetime customers. The software comes with some of the best pricing packages according to the business type. Drip allows easy integration with third-party services and there are even workflows for social media lead generation.

• SALESFORCE

Salesforce is one of the best CRM software available in the market for small businesses. Salesforce includes many advanced features and solutions for all the possible business needs like sales, marketing, commerce, customer service, and engagement, etc.  All these features can be used to create custom dashboards, reports, automatic email tracking, and meetings.  Businesses can use their intelligent marketing platform to drive more sales through emails and social media.

• CONSTANT CONTACT

Constant Contact is one of the most widely used email marketing service tools and also an easy-to-use CRM software.  It has a very simple and easy-to-use dashboard where businesses can create emails, marketing automation, sales funnels and etc. Because of its simplicity and easy integration with eCommerce platforms, it’s very suitable for small businesses where they can store their contacts, manage customer information and add Third-party integrations from Constant Contact’s huge marketplace.

• CORAL CRM

Coral CRM is another amazing CRM software UAE that has been widely used in recent years. The software is entirely customizable conferring to the requirement of clients. It provides the most powerful tools to accelerate the efficiency of sales and delivers the best customer experience. It provides custom-made solutions that suit all industries. The software is configured using AI, Machine Learning, BPM, BI, etc. which will help in providing actionable business forecasts and insights. This software comes with unique features like automated alerts and notifications, social media and lead sourcing, customized dashboard controls, and sales support.

• METADATA

Metadata is one of the most popular CRM software for real estate businesses. The software is built on a cloud-based technology that help’s in maintaining a good and sustainable relationship with the customers. Metadata is one of the cost-effective solutions which is helpful for all kinds of businesses when compared to other CRM Software in the UAE. Metadata specializes in property management CRM which is best suited for critical tasks in Real Estate businesses such as Documents, Payment Collection, Agreements/Renewal management, Property listing management and etc.  In the UAE, customers such as Sobha Hartland, Union Properties, Al Manal Development, etc. have all implemented Metadata CRM to improve their businesses.

Peniel Technology is an IT trading company catering Software like Tally ERP9 (New Tally Prime), CRM, HRMS, ERP, QuickBooks UAE, Real Estate Software, POS Software and many more all over the Middle East. We also tailor and implement software to make sure that clients get the full benefits of their enterprise software projects. Our team holds exceptionally trained people, which includes industry experts who are passionate to deliver the finest solution to the customers.

Note: We are not Ranking Above CRM’s we have just discussed Features of same.